We have found that the most effective way for us to assist you with your purchases is to have a conversation either in person, by phone, or email. Many of the items we sell are one of a kind or very limited in production so this personal service for our customers is our preferred way of doing business. For this reason we do not currently sell online. To make a purchase, call the store (512)472-1831 or stop by during regular business hours (mon-sat 10-5: sun 12-4) or email us at firstname.lastname@example.org and we will be happy to assist you. We accept Visa, Mastercard, American Express, Discover
Gifts and gift certificates
We are happy to select an item for you and ship the purchase directly to the recipient with your personal message enclosed in a beautifully decorated box. You can contact us by phone or email and we will send photos of options you might be considering. Gift certificates in any amount are available for purchase and can be a great choice for any occasion.
Allow us to keep track of the items you dream of….or we can guide your gift give or wedding guest to select something you will truly love.
Purchases may be exchanged or returned for store credit with with valid receipt within 30 days of purchase. The store credit does not expire and may be used at any time. Sorry, no refunds.
Layaway, special orders and shipping:
We are happy to assist you with specific needs. Ask about our layaway program, the special order options and shipping costs.
Here are the basics: opals are delicate, enamel is fragile, pearls cannot be exposed to hair spray or chemicals, emeralds should never be subjected to heat or sonic cleaning. While diamonds are impervious to scratches, they can chip. Your wedding ring is durable and strong but misuse can greatly affect its life. No one can drop their jewelry on a hard surface without expecting an unpleasant outcome. No weight-lifting with those rings and should you have your jewelry repaired outside Positive Images, we have no way to provide support afterwards. Oxidized surfaces should never be polished or cleaned or the look will be changed. Matte finish sterling silver should never be subjected to a polishing cloth or you will take away all the character of the handmade surface. If you have any questions about the care and cleaning of your jewelry purchased from us, please inquire and we will be happy to help.